What You Will Learn

  • Be more effective as you interact across difference

    How effective are you in your interactions across difference? Regardless of age, race, gender, or religion, the vast majority of us significantly overestimate our effectiveness. The good news is, there are steps we can take to improve. This course will provide you with the tools and information you need to consciously make a positive impact during your interactions.

  • Reduce the negative interference of your unconscious

    In many of our interactions across difference, our unconscious is in control and we don’t even know it. Our unconscious converts observations into judgements, and our cultural filters make decisions for us. The exercises in this course will enable you to reduce the negative interference of your unconscious so you can change your approach to cultural communication.

  • Develop from lower to higher stages of effectiveness

    From the Cultural Competence Model to cultural filters, SEEing the Difference will help you develop your effectiveness in interactions across difference. Identify the stage of development you are in right now, and take critical steps to develop your effectiveness. Then, build foundational knowledge and skills in each module, and learn how to apply them practically.

Course curriculum

  • 1

    Introduction To Course

    • Objectives/Agenda

    • DiStefano & Maznevski (2000) Research.PDF

    • Frames and Filters Model.PDF

    • 5 mindset cards.PDF

    • Foundational Concepts

  • 2

    Cultural Competence Model

    • 5 Stages.PDF

    • Overview Of 5 Stages

    • Denial

    • Polarization

    • Minimization

    • Acceptance

    • Adaptation

  • 3

    Typical Profile and Development

    • Typical Profile - IDI Assessment .PDF

    • Filter Shift Framework.PDF

    • Group Profile, Challenges and Filter Shift Model

    • Identify Your Personal Frames and Filters.PDF

  • 4


    • Cultural Filters.PDF

    • Cultural Filters

    • Example of Cultural Filter

    • Cultural Filters Activity.PDF

    • Communication Styles Direct/Indirect.PDF

    • Communication Filters Direct/Indirect

    • Communication Styles Restrained/Expressive.PDF

    • Communication Filters Restrained/Expressive

    • Four Communication Styles.PDF

    • Four Communication Styles

  • 5

    SEE Model and Conclusion

    • SEE Model Activity.PDF

    • SEE Model.PDF

    • SEE Model

    • Conclusion


Sara Taylor

Sara is the founder and president of deepSEE Consulting and has worked with companies as large as Coca-Cola, General Mills, 3M Company, AARP, and numerous others. She has a new book, “Filter Shift: How Effective People See the World,” that explores how our unconscious is actually making choices and decisions for us, all without our knowing — and how to change that.

Start Communicating More Effectively Today

With the right tools and foundational knowledge, you can make an equally positive impact on the people you interact with.